Undeliverable Packages

A package becomes undeliverable when a service disruption stops your local courier from completing delivery. Call the courier first — they'll tell you whether the next step is on their side or ours.

What happens with undelivered packages

• Held by courier: the carrier holds the parcel for a set number of days per their policy.
• Returned to us: once returned, a replacement ships only after you confirm the delivery address.
• No automatic reship: address confirmation is required before a replacement is sent.

Common reasons for undeliverable packages

• Address issue: wrong address, missing details, or delivery restrictions (e.g. correctional facility, driver safety concerns).
• Failed attempts: the carrier makes three unsuccessful delivery attempts.
• Refused delivery: the recipient declines the package at the door.

Not what you're looking for? Try these pages:

• Find a Missing Package That Shows as Delivered
• Late Deliveries
• Replace a Damaged, Defective, or Broken Item
• Find a Missing Item from Your Package