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Contact a Carrier

For issues in transit, contact the delivery carrier directly. Use the tables below to find their details.

Contents

Finding your carrier

  • Go to Your Orders.
  • Select Track Package.
  • Note the carrier name and tracking number.

Each package in an order may use a different carrier.

When to contact a carrier

  • Missing but marked delivered: the carrier can confirm the drop location.
  • Late delivery: get a status update.
  • Change address or instructions: update details on an in-transit package.
  • Update safe place: tell the driver where to leave it.
  • Detailed tracking: more granular scans than the tracking page shows.
  • Reschedule delivery: pick a new attempt window.

Carrier contact information

Details for US and international carriers.

US common carriers

CarrierContact Details
DHL ExpressWebsite / Phone: 1-800-225-5345
FedExWebsite / Phone: 1-800-463-3339
UPSWebsite / Phone: 1-800-742-5877
US Postal ServiceWebsite / Phone: 1-800-222-1811

Other US carriers

CarrierContact Details
AramexWebsite / Phone: 1-718-553-8740
FidelitoneWebsite / Phone: 1-800-475-0917
Landmark GlobalWebsite
LSOWebsite
OnTracWebsite
Parcel PoolWebsite / Phone: 1-877-727-2354
TForce Final Mile (formerly Dynamex)Website / Phone: 1-855-396-2639 / (from Canada) 1-800-387-7787

US specialty carriers (extra-large or heavy items)

CarrierContact Details
CEVA LogisticsWebsite / Phone: 1-844-215-0640
Hub GroupWebsite / Phone: 1-703-964-9500
PilotWebsite / Phone: 1-877-549-0160
RXOWebsite / Phone: 1-844-285-5279

International carriers

CarrierContact Details
Aramex AustraliaWebsite / Phone: Visit the Aramex Australia Courier Locator to find the local number
AsendiaWebsite
Australia PostWebsite / Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045
ChilexpressWebsite / Phone Op1: centrodeayuda.chilexpress.cl / Op2: Whatsapp +569 5783 2060 / Op3: Call Center 600 2000 102
CJ LogisticsWebsite / Phone: +82-70-4992-7340 - (Mon–Fri 09:00–18:00, KST)
DeprisaWebsite / Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393
ECMS EXPRESSWebsite / Phone: 1-855-266-9299 / Email: cs.us@ecmsglobal.com / Service time: Monday to Friday: 09:00-18:00 local time. Saturday, Sunday and holidays: Off
GaashWebsite / Phone: +972-072-260-8001
HanjinWebsite / Phone: +82-1588-1612
Israel Post (ILP)Website / Phone: +972-076-887-1216
NaqelWebsite / Phone: +966920020505 (in SA) / 1-800-246-4444
Ninja VanWebsite / Phone: (+65) 6602 8271
Pasar ExpressWebsite / Phone: (from Colombia) +57 601 291 6500 / (from Chile) +56 2 2571 7500 / (from Panamá) +507 836 0399 / (from Barbados) +1 305 7042435
Royal MailWebsite / Phone: +44 (0) 3457 740 740
SEKO LogisticsWebsite
ServientregaWebsite / Phone: +571 7700200
SF ExpressWebsite / Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063
SkyPostalWebsite / Email: For Brazil: Brazilcs@skypostal.com / For Ecuador: Ecuadorcs@skypostal.com / For Peru: Perucs@skypostal.com / For Aruba: customerservice@skypostal.com

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