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Tracking your package
Find tracking numbers and delivery updates in Your Orders. Have an order or tracking number? Track it here.
Track a package
- Go to Your Orders.
- Find the order you want to track.
- Click the tracking number below the order number.
Orders with multiple items may ship separately with different tracking numbers and delivery dates.
Understanding delivery statuses
Statuses appear in Your Orders:
- Arriving: package is on its way, usually with an expected date.
- Out for delivery: package will arrive today.
- Delivered: package has been delivered — check your safe spot.
- Undeliverable: package couldn't be delivered and is being returned. A refund is issued automatically once it arrives back. See Undeliverable Packages.
Fix a delivery issue
- Order hasn't shipped yet: a missing status on the ship date is normal — carriers often scan same-day pickups late.
- Order is delayed: weather and traffic add time. Most late parcels arrive within 48 hours of the estimate. Shipped orders can't be canceled.
- Missing package: shows as delivered but not received — see Find a Missing Package that Shows as Delivered.
- Missing items: items in one order can ship separately. Check tracking, then see Find a Missing Item.
Need to reach the delivery carrier directly? See Contact a Carrier.