Find a Missing Package that Shows as Delivered

1 - Confirm shipping address in Your Orders

• Verify if your shipping address in Your Orders is correct. For more information on how to handle a wrong shipping address, go to Add and Manage Addresses.

2 - Search for a notice/postcard of delivery attempt

• Check if your local courier left a postcard.
• Search for a delivery confirmation in your email (inbox and junk/spam folders) or in Your Orders.
• Check your mailbox or wherever else you receive mail.
• Search for a delivery photo.

3 - Check around the delivery location

• Check your delivery instructions or call your local courier. The package could have been left where you requested.

4 - Ask your household members and neighbors

• Check if someone else accepted the delivery.

5 - Wait 5 business days for the package to be delivered

• Packages may be scanned as delivered before arrival.

6 - You can check with the carrier

• The carrier may have more information about the location of the package. To track your package on the carrier website or contact them, go to Carrier Contact Information.

What to do next?

If you have not located the package after following the steps above, you can:

• If your order was shipped, please submit a ticket after 5 business days from the expected delivery. We'll do everything we can to help.