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Find a Missing Package that Shows as Delivered
Tracking shows delivered in Your Orders but the package isn't there? Work through these steps.
1
Check Your Orders
2
Look for a notice/postcard of attempted delivery
3
Check your email
4
Look around the delivery location
5
Ask your household and neighbors
6
Contact the Carrier
1 — Confirm the shipping address
- Check Your Orders: confirm the address on the order is correct. To update a saved address, see Add and Manage Addresses.
2 — Look for a delivery notice
- Postcard: check whether the courier left a note at the door.
- Email: search your inbox and spam folders, or check Your Orders.
- Mailbox: check wherever you normally receive mail.
- Delivery photo: the carrier may have attached one.
3 — Check around the delivery location
- Safe spot: the package may be where you set delivery instructions to leave it.
4 — Ask household members and neighbors
- Someone else may have accepted it: confirm before reporting missing.
5 — Wait up to 5 business days
- Early scans: packages are sometimes marked delivered before they arrive.
6 — Check with the carrier
- Carrier details: the carrier often has more location detail. See Carrier Contact Information.
Still can't find it?
Wait 5 business days from the expected delivery date, then submit a request with your order number.