Replace a Damaged, Defective, or Broken Item

If your item arrived damaged or isn't working as expected, we'll make it right.

Before you request a replacement

• Take a photo: a clear photo of the damage or defect speeds up your request.
• Keep the packaging: hold onto the original box until your replacement is confirmed.

Request a replacement

Submit a request with your order number and photo attached. We'll review it and send a replacement or refund.

How long it takes

Most replacement requests are reviewed within 1–2 business days.